Terms of Service

1. Scope and acceptance

These Terms of Service ("Terms") govern your access to and use of the website ghalmarejroz.world (the "Website") and the purchase of products and services offered by the operator of the Website. The operator is:

Ghalmarejroz
Stenbäckinkatu 9
00290 Helsinki
Finland

Phone: +358947176610
Email: team@ghalmarejroz.world

By accessing or using the Website, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or place an order. We recommend that you read these Terms carefully and keep a copy for your records. These Terms apply to consumers and, where relevant, to business customers, subject to any mandatory consumer protection laws in your country of residence (including Finland and the European Union) that cannot be waived by contract.

2. Definitions

In these Terms:

• "We", "us" and "our" refer to Ghalmarejroz (the operator of the Website).
• "You" and "your" refer to the visitor or customer using the Website or purchasing our products.
• "Product(s)" means the goods offered for sale on the Website, including but not limited to HerbaVasc Balance and any related items.
• "Order" means your offer to purchase products submitted through the Website in accordance with these Terms.
• "Consumer" means a natural person who is acting for purposes outside his or her trade, business, craft or profession.

3. Products and information

We offer dietary or food supplements and related products on the Website. Product descriptions, images and prices are provided for information purposes. We strive to ensure that the information is accurate and up to date, but we do not warrant that product descriptions, images, pricing or other content on the Website are error-free, complete or current. We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event of a significant error (e.g. in price), we will inform you and give you the option to confirm your order at the correct price or to cancel without charge.

Our products are not medicinal products. They are food supplements or similar products intended to complement a varied diet. They are not intended to diagnose, treat, cure or prevent any disease. You should always follow the instructions for use and, if you have a medical condition or are taking other medication, consult your doctor or pharmacist before use.

4. Orders and contract formation

When you submit an order through the Website, you are making an offer to purchase the products in your order subject to these Terms. We will send you an order confirmation (e.g. by email) after we have received your order. The contract between you and us is formed when we accept your order, which we may do by sending the order confirmation or by dispatching the products. We are not obliged to accept every order; we may refuse or cancel an order (e.g. in case of suspected fraud, unavailability of stock, or pricing error) and will inform you accordingly. If you have already paid, we will refund the amount paid.

You are responsible for ensuring that the information you provide when placing an order (e.g. name, address, email, phone number) is accurate and complete. We are not responsible for delivery failures or delays caused by incorrect or incomplete information provided by you.

5. Prices, payment and currency

Prices displayed on the Website are in euros (EUR) and include value added tax (VAT) where applicable under Finnish and EU law. They do not include delivery charges unless otherwise stated (e.g. "free shipping" offers). Delivery costs will be shown before you confirm your order.

We accept the payment methods indicated on the Website (e.g. credit card, PayPal, or other methods). Payment is due in accordance with the selected method. By providing payment details, you represent that you are authorised to use the chosen payment method. We and our payment providers may perform checks to prevent fraud. All payments are processed in a secure manner in accordance with applicable regulations.

6. Delivery and risk

We will deliver the products to the address you provide, using the delivery method and within the timeframes indicated on the Website or in the order confirmation. Delivery times are estimates and are not guaranteed unless we have expressly agreed a fixed date. Risk of loss of or damage to the products passes to you upon delivery (e.g. when the products are handed over to the carrier or to you, depending on the delivery terms). If you are a consumer, any risk passes only when you or a third party nominated by you (other than the carrier) has acquired physical possession of the products, in accordance with applicable consumer law.

If delivery fails due to circumstances attributable to you (e.g. wrong address, no one available to receive), we may charge you for any additional delivery costs. If we are unable to deliver within a reasonable time for reasons beyond our control, we will inform you and you may cancel the contract and receive a full refund.

7. Withdrawal and returns (consumers)

If you are a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you or a third party nominated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email or post). You may use the model withdrawal form provided on our Website or in our Return Policy. We will send you an acknowledgement of receipt of your withdrawal.

If you withdraw, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day we are informed of your withdrawal. We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. You must send back the goods without undue delay and in any event not later than 14 days from the day you inform us of your withdrawal. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. For full details, including how to return products and any exceptions (e.g. for sealed goods that are unsealed after delivery), please see our Return Policy.

8. Warranty and liability

We warrant that the products will conform to the contract and to the description on the Website at the time of delivery. If you are a consumer, you have statutory rights (e.g. conformity of goods, right to repair or replacement, or price reduction and termination in certain cases) under applicable consumer law. Nothing in these Terms limits or excludes those rights.

To the extent permitted by law, we shall not be liable for indirect or consequential loss, loss of profit, loss of data, or for any damage arising from your use of the products other than in accordance with the instructions or from your failure to seek medical advice where appropriate. Our total liability for any claim arising out of or in connection with an order shall not exceed the price paid by you for the products concerned. These limitations do not apply in case of our gross negligence or wilful misconduct, or where liability cannot be limited under mandatory law (e.g. for death or personal injury caused by our negligence, or for fraud).

9. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not use the Website in any way that could damage, disable or overburden our systems, or that could interfere with other users' access. You must not attempt to gain unauthorised access to any part of the Website, our systems or the data of other users. You are responsible for keeping your account credentials (if any) and your payment details confidential.

Content on the Website (text, images, logos, layout) is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute or use such content for commercial purposes without our prior written consent, except as permitted by law (e.g. for private use).

10. Personal data and cookies

Your use of the Website and any order you place involve the processing of personal data. Our collection, use and protection of your personal data are described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy. By using the Website and placing orders, you acknowledge that you have read and understood those policies.

11. Complaints and dispute resolution

If you have a complaint about our products or services, please contact us using the contact details in section 1. We will endeavour to resolve the matter promptly. If you are a consumer in the European Union, you may use the European Commission's Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr) to submit a complaint. We are not obliged to participate in alternative dispute resolution procedures but may do so voluntarily. Your statutory rights to bring legal proceedings remain unaffected.

12. Governing law and jurisdiction

These Terms are governed by the laws of Finland, without regard to its conflict of law provisions. If you are a consumer, you also benefit from the mandatory provisions of the law of your country of residence. Any dispute arising out of or in connection with these Terms or your use of the Website or products shall, subject to mandatory consumer law, be subject to the exclusive jurisdiction of the courts of Finland. Consumers may also bring proceedings in the courts of their place of residence where permitted by law.

13. Changes to the Terms

We may update these Terms from time to time. The current version will always be available on this page with an updated "Last updated" date. Changes that affect your rights (e.g. as an existing customer) will be communicated where required by law. Continued use of the Website or placement of new orders after the publication of changes constitutes acceptance of the revised Terms. If you do not agree, you should discontinue use and contact us regarding any existing order.